Frequently asked questions

The validity period is printed at the top of the quote document. The only reason for a limit is material prices: when paint and plaster prices move, an old quote cannot be honoured as it stands. We usually hold the labour line even after the period ends, and update the materials line.

The start date depends on the current schedule and is confirmed in writing after approval. We do not promise a day before you are in the schedule. Exterior work also depends on the weather: paint does not go on a wet surface or in low temperatures, so exterior dates are kept as a range rather than a single day.

Payment terms are set out on the written quote, and we both look at the same document before the work starts. Interim payments are tied to stages of the work, so no payment is due for an item until that item is finished. We do not print amounts or percentages on this page, because every scope is different.

Yes, although on small jobs the preparation and the travel make up a larger share of the total. If only one wall is being painted, we will tell you at the survey that it may not match the others in the room. Even when the colour is matched, a difference in sheen and texture can show up in daylight.

Not until the source of the damp is found and dealt with. Paint hides mould but does not stop it, and within a few months the same patch comes back through the paint, harder to clean than before. At the survey we look for where the damp comes from: a crack in the facade, a plumbing leak or poor ventilation.

The decision is yours, but we do two things to make it easier. First we narrow the options to the light in the room, because a colour that looks warm on a swatch turns cold in a north-facing room. Then we try the chosen colour on a square metre of your own wall. A swatch and a wall do not show the same thing.

Not always. If the old paint is holding sound, it can be sanded, primed and painted over. Where it is blistering, flaking or lifts under a fingernail, that area is stripped: new paint laid over a layer that is not holding comes away with the layer beneath it. Which method is needed is decided at the survey.

Facade work above the ground and first floor needs scaffolding or a suspended platform. We do not erect it ourselves, a licensed contractor does, and it appears as a separate line on the quote. The day it goes up and the painting days are planned separately, because the whole surface cannot be seen until it is up.

If a shared part of the building is being painted, yes, a decision of the owners is needed. For the inside of your own balcony or flat it is usually not. If scaffolding is going up, the management and the neighbours need notice, because it affects the entrance and the car park. This is not legal advice.

The surface may be touch dry long before the paint film reaches full hardness. Before pushing furniture against a wall or hanging something heavy, we wait for the full cure time in the product's technical sheet. We tell you that time for the product used at the survey and leave it in writing in the handover note.

All you need is someone who can hold a key: a neighbour, the caretaker, a relative or an estate agent. At the survey we take photographs and note the measurements, then send the quote in writing. During the work you get progress photographs, and closing photographs at handover. Correspondence can be in Turkish, English or Arabic.

At handover we walk through the job together and list anything outstanding. Workmanship items on that list are put right at no extra cost, then we clean up and leave. A workmanship defect that appears later is covered by the guarantee document. A new request outside the original scope is written up as a separate quote.